How to make a complaint
How to raise it, and how to escalate it.
Mike
Last Update 16 giorni fa
Start by opening a chat and telling us what happened. Most things are quicker to fix than to complain about, and we would rather fix it.
If you are not happy with the answer, say so directly and ask for it to be escalated. We will pass it to the team that can look at it properly, and it stays in the same conversation so nothing is retold from scratch.
Give us your username, what you expected to happen, and what actually happened, with rough times. That is usually enough for us to find it.
If you are still not satisfied after we have given you a final answer, you are entitled to take it further, and we will tell you exactly who to and how.